Support Hero Alternatives
Support Hero
Most app owners have no idea if their knowledge base is efficient or not. Do you? Support Hero’s mission is to help you measure the effectiveness of your self-help content so you can improve it over time.
In-App Knowledge Base to help you reduce the number of support tickets that you manage every day. Users can find answer to their question when they need it the most: in your app. No need to leave, they can search through your knowledge base and contact you thanks to Support Hero. The best part? We help you to write better Knowledge Base by showing you what users are looking for and what you can improve.
Best Support Hero Alternatives for Web
Looking for a program that is like Support Hero? We have our top picks here. If you need another program that has some of the features of Support Hero on your device, read what we recommend in this post.
Freshdesk
FreemiumMacWindowsLinuxWebAndroidiPhoneChrome OSAndroid TabletiPadGoogle AppsFreshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's...
Features:
- Ad-free
- Ads monitoring
- Automatic customer engagement
- Customer Feedback
- Customer service
- Customer support
- Software as a Service
- Team Collaboration
UserVoice
CommercialWebAndroidiPhoneAndroid TabletiPadUserVoice communities are the easiest way to turn customer feedback into action: 1. Share ideas. 2. Vote up the best. 3. Respond, implement & repeat! ...
Features:
- Suggestion voting
- Customer Feedback
- Customer support
- German
- In-App Voting
- Multiple languages
- Wordpress integration
ProProfs Help Desk
CommercialWebProProfs Help Desk ticketing software helps agents track customer queries and timely resolve them.
Features:
- Shared inbox
- In-built Bug tracking
- Helpdesk ticketing
- Custom data fields
- Customer support
- Integration
- Canned responses
- Reporting
Zendesk
CommercialWebAndroidiPhoneBlackberryiPadOffers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries. Zendesk is a web-based help desk software...
Features:
- Customer support
- Forums
- Knowledge base
- Software as a Service
Desk.com
CommercialWebIn March, 2018, Salesforce announced the end-of-life for desk.com in March, 2020. Desk.com lets you see all your customers in one place and engage them across all...
Best Support System
CommercialWebSelf-HostedBest Support System,best by name, best by nature, best by features, it’s is self-hosted support ticket application.It handle support ticket, manage email ticket, collect...
Features:
- Customer support
- Dockerized
- Facebook integration
- Helpdesk ticketing
- Integrated Chat
- Integrated Search
- Php
- Task Management
Bizpopuli
FreeWebYour online customer feedback software. Fast, easy and without worries or small print.
Features:
- Anonymous voting
- Customer Feedback
Trengo
CommercialWebAndroidiPhoneSoftware as a Service (SaaS)One inbox for all customer contact channels like Messaging, Chat, Text, E-mail & Call.
Features:
- Whatsapp integration
- Customer service
- Customer support
- Helpdesk ticketing
- Live Chat
- Multiple Account support
- Telegram
- Telegram Bot
- Twitter integration
- Voice Call
- Voice chat
Document360
CommercialWebDocument360 helps your team create, collaborate, and publish a self-service knowledge base for your software with ease.
Features:
- Knowledge base
- AI based search
- Customer service
- Customer support
- Apps with Google Analytics Integration
- Help Center
- Knowledge base
- Knowledge Management
- No coding required
- Software as a Service
- Team Collaboration
- Web-Based
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