Verax Service Desk Alternatives
Verax Service Desk
Verax Service Desk automates and streamlines incident management, ensuring timely resolution and SLA compliance.
Verax Service Desk helps to:
*Control incident resolution workflow from assigning tasks to administrators and resolving incidents, to automating workflows and tracking them through to completion.
*Shorten incident resolution time based on experience-based information stored in the knowledgebase.
*Ensure that incidents are resolved in a timely manner via fully configurable escalation and notification procedures.
*Monitor and report SLA (Service Level Agreements) compliance.
*Integrate service and support processes across multiple departments.
Best Verax Service Desk Alternatives for Mac
When deciding on the best Verax Service Desk alternative, consider these alternatives. Check out these other software with a similar interface and features as well.
Freshdesk
FreemiumMacWindowsLinuxWebAndroidiPhoneChrome OSAndroid TabletiPadGoogle AppsFreshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's...
Features:
- Ad-free
- Ads monitoring
- Automatic customer engagement
- Customer Feedback
- Customer service
- Customer support
- Software as a Service
- Team Collaboration
InvGate Service Desk
CommercialMacWindowsLinuxWebAndroidiPhoneAndroid TabletiPadInvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. Code-free config for Incident, Problem, Change, Asset & Knowledge...
((OTRS)) Community Edition
Free PersonalOpen SourceMacLinuxWebSelf-HostedPerl((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer...
Features:
- SLA
- Customer support
- Email notifications
- Helpdesk ticketing
- Knowledge base
- SOAP API
- Task Management
- Workflow Automation
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