Verax Service Desk automates and streamlines incident management, ensuring timely resolution and SLA compliance.
Verax Service Desk helps to:
*Control incident resolution workflow from assigning tasks to administrators and resolving incidents, to automating workflows and tracking them through to completion.
*Shorten incident resolution time based on experience-based information stored in the knowledgebase.
*Ensure that incidents are resolved in a timely manner via fully configurable escalation and notification procedures.
*Monitor and report SLA (Service Level Agreements) compliance.
*Integrate service and support processes across multiple departments.
Are you looking for alternatives to Verax Service Desk? Please see our top picks. In this article, we provide the list of some Verax Service Desk alternatives that will work on Windows and other platforms.
Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.
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((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer...
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iTop stands for IT Operational Portal. iTop is an Open Source web application for the day to day operations of an IT environment. iTop was designed with the ITIL best...
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OpenSupports is an open source ticket system. It allows you to manage the inquiries of your customers by using tickets that you or your staff will answer. You can use a...
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