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Vivantio Alternatives

Vivantio Alternatives

Vivantio

The Vivantio Platform is a comprehensive IT service management solution chosen by enterprises for its flexibility, reliability and configuration and integration capabilities.

The Platform supports core service management features and a host of tools to allow you collaborate and support your end-customers and future-proof your investment to ensure that the system can continue to grow along with your organization.

Our comprehensive business rules engine enhances our offering by providing sophisticated service automation. Ticket routing and escalation, scheduling and workflows all improve efficiency and reduce wait times for customers. Email integration and custom email templates provide your customers with responsive and tailored communication every step of the way.

Our report engine comes with configurable dashboard and reports, as well as a report builder and scheduler. Our integration services components can push data into a data warehouse or other reporting engines.

Vivantio’s architecture has been designed from the ground up to cater for extensive scalability and to support product use throughout the organization, not just in IT, by allowing multiple systems to be brought together into one holistic platform. This approach allows multiple service teams to share and communicate together, consolidating licensing and improving communication, which, in turn, helps deliver better service to your customers.

Best Vivantio Alternatives for Windows

Looking for a program that is like Vivantio? We have our top picks here. If you need another program that has some of the features of Vivantio on your device, read what we recommend in this post.

Freshdesk

Freshdesk

FreemiumMacWindowsLinuxWebAndroidiPhoneChrome OSAndroid TabletiPadGoogle Apps

Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's...

Features:

  • Ad-free
  • Ads monitoring
  • Automatic customer engagement
  • Customer Feedback
  • Customer service
  • Customer support
  • Software as a Service
  • Team Collaboration
Spiceworks Help Desk

Spiceworks Help Desk

FreeWindowsWebAndroidAndroid Tablet

Join millions of IT professionals and download Spiceworks, a free network monitoring software with network management tools, help desk ticketing app, network mapper and...

Features:

  • Forums
  • Hardware Monitoring
  • Helpdesk ticketing
  • Inventory management
  • IT Asset Management
  • Knowledge base
  • Mobile Device Management
  • Network mapping
  • Network Monitoring
InvGate Service Desk

InvGate Service Desk

CommercialMacWindowsLinuxWebAndroidiPhoneAndroid TabletiPad

InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. Code-free config for Incident, Problem, Change, Asset & Knowledge...

osTicket

osTicket

FreeOpen SourceWindowsLinuxWebMySQL Community EditionSelf-HostedPHP

Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.

Features:

  • Customer support
  • Dockerized
  • Helpdesk ticketing
  • Php
  • Task Management
GLPI

GLPI

FreeOpen SourceMacWindowsLinuxWebSelf-HostedSoftware as a Service (SaaS)

ITSM tool for managing changes, problems, and budgeting for your company's IT stack.

Features:

  • Helpdesk ticketing
  • Incident management
  • Inventory management
  • REST API
  • Inventory management
  • Knowledge base

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