CitSmart Alternatives
CitSmart
The Citsmart ITSM is an advanced solution, multiplatform and free IT Service Desk and Service Management that integrates several tools, based on the best practices of ITIL processes.
Certified processes, so far:
› Incident management
› Request Fulfillment
› Knowledge management
› Service catalog management
› Management of service levels
› Change management
› Release management and Implementation
› Problem management
› Asset and configuration management
› Event management
› Service Portfolio management
› IT Service Continuity management
› Availability management
Best CitSmart Alternatives
Need an alternative to CitSmart? Read on. We've looked at the best CitSmart alternatives available for Windows, Mac and Android.
InvGate Service Desk
CommercialMacWindowsLinuxWebAndroidiPhoneAndroid TabletiPadInvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. Code-free config for Incident, Problem, Change, Asset & Knowledge...
Freshservice
CommercialWebAndroidiPhoneAndroid TabletiPadFreshservice is an online ITIL service desk with a fresh twist. It puts a refreshing user experience on top of powerful ticketing and asset management capabilities, and...
Features:
- Helpdesk ticketing
- Incident management
- IT Asset Management
Web Help Desk
FreemiumMacWindowsLinuxWebiPhoneChromeSafariSimplicity and automation to streamline help desk ticketing and incident management.
Features:
- IT Asset Management
- Knowledge base
OTRS
CommercialWindowsLinuxWebOTRS is a leading cloud-based help desk and process automation solution. It is used by service teams to improve customer relationships, reduce costs, improve...
Features:
- CMDB and ProcessManagement
- Incident management
- Inventory management
- Web-Based
- Customer service
- First person view
- Helpdesk ticketing
- Service Level Management
- Workflow Automation
Vivantio
CommercialWebSelf-HostedThe most flexible, reliable, trusted IT service management software on the market.
iTop
FreeOpen SourceSelf-HostediTop stands for IT Operational Portal. iTop is an Open Source web application for the day to day operations of an IT environment. iTop was designed with the ITIL best...
Features:
- Helpdesk ticketing
- Incident management
- Knowledge base
- Task Management
LanDesk Service Management
CommercialWebLANDesk Service Desk helps IT organizations move from a reactive state to one that is more controlled, proactive and service-oriented. In turn, organizations experience...
ServiceNow
CommercialWebSoftware as a Service (SaaS)ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. Our service includes a suite of applications built on our proprietary...
Features:
- Helpdesk ticketing
- IT Asset Management
- Software as a Service
TOPdesk ITSM
CommercialWebTOPdesk can help you improve your services. We offer a state-of-the-art solution that supports your IT Service Management,
Bpm'online service
CommercialWebBpm'online service is a cloud application with out-of-the-box processes for full-cycle service management.
Features:
- Customer Feedback
- CRM
- Customer service
- Customer support
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