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Crust Service Cloud Alternatives

Crust Service Cloud Alternatives

Crust Service Cloud

Crust Service Cloud is a customer service desk, built on the Crust Compose low-code platform. It enables businesses to deliver faster and more personalized service to their clients, across multiple channels.

Customer service agents are provided with 360-degree overviews on cases, accounts and contacts, enabling them to provide the most excellent service quickly. Entitlements, detailed product info and the knowledge base are easily accessible, empowering agents with the means they need to boost customer satisfaction.

Advanced service desk insights are given, including where time is spent and what the related costs are. Key performance indicators are shown in charts on the home page, and the main dashboard and detailed insights are revealed in accounts or individual cases.

The main features of Crust Service Cloud are:

- Case Management
- Account & Contact Management, including entitlements
- Product management, including entitlement templates for products
- Knowledge Base
- Process Automation
- Advanced role-based permissions
- Notifications
- Advanced reporting
- Record importing and exporting
- Mobile ready (responsive design)
- Enterprise messaging (via Crust Enterprise Messaging)
- Fully customisable, with a drag-and-drop page editor
- 100% open-source

Best Crust Service Cloud Alternatives

For the best Crust Service Cloud alternative check out these alternatives which will work with your device & platform. There are several Crust Service Cloud-like software that you might want to check as well.

JIRA

JIRA

CommercialMacWebSelf-Hosted

Trusted by 11,000+ businesses, JIRA is the leading bug tracking, issue tracking and project management tool. JIRA combines issue tracking, agile project management...

Features:

  • Multi-project management
  • Bug reporting
  • Project Organization
  • Workflow
  • Customizable
  • Dependency Tracking
  • Issue Tracking
  • Kanban boards
  • Members Statistics
  • SAAS Metrics
  • Task tracking
  • Workflow Automation
UseResponse

UseResponse

CommercialWebSelf-Hosted

UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS. Main Products Include:...

Features:

  • Customizable
  • Helpdesk ticketing
  • Kanban boards
  • Kanban Chart
  • Product Roadmap Management
  • Task assignments
  • Canned responses
  • Community based
  • Customer Feedback
  • Customer service
  • Flexible customizations
  • German
  • Knowledge base
  • Knowledge Base structuring
  • Live Chat
  • Modern live chat
  • Multiple languages
  • Multibrand
  • Php
  • Pricing per agent
  • Private Community
  • Servicedesk
  • Skype integration
  • SLA
  • Slack integration
  • Task Management
Freshdesk

Freshdesk

CommercialMacWindowsLinuxWebAndroidiPhoneChrome OSAndroid TabletiPadGoogle Apps

Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's...

Features:

  • Ad-free
  • Ads monitoring
  • Automatic customer engagement
  • Customer Feedback
  • Customer service
  • Customer support
  • Pricing per agent
  • Software as a Service
  • Team Collaboration
Alfresco Community Edition

Alfresco Community Edition

FreeOpen SourceMacWindowsLinuxWebiPhoneiPad

Alfresco is the leading open source enterprise content management system built by the most experienced team in the industry drawn from Documentum®, Vignette®...

Features:

  • DMS
  • Workflow
((OTRS)) Community Edition

((OTRS)) Community Edition

Free PersonalOpen SourceMacLinuxWebSelf-HostedPerl

((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer...

Features:

  • SLA
  • Customer support
  • Email notifications
  • Helpdesk ticketing
  • Knowledge base
  • SOAP API
  • Task Management
  • Workflow Automation
Zoho CRM

Zoho CRM

FreemiumWebMicrosoft Office OutlookSoftware as a Service (SaaS)Microsoft Office Suite

On-demand CRM (Customer Relationship Management) services for managing organization-wide sales, marketing, customer support, and orders.

Features:

  • CRM
  • CRM
  • Customer support
  • Dropbox integration
  • Inventory management
  • Real-time analytics
  • REST API
  • Sales funnel
  • Slack integration
  • Workflow Automation
Help Scout

Help Scout

CommercialWebiPhone

Help Scout scales like any other help desk, but the customer experience is personalized like a normal email. Customers don't need to confront a clunky ticket...

Features:

  • Customer Feedback
  • CRM
  • Customer service
  • Customer support
  • Knowledge base
Salesforce

Salesforce

CommercialWebSoftware as a Service (SaaS)

Web-based CRM for sales, service, marketing, and call center operations that allows users to manage customer relationships and customer satisfaction.

Features:

  • CRM
  • Contacts
  • Integration with CRMs
  • CRM
  • IFTTT integration
  • Lead nurturing
  • Marketing automation
  • Web-Based
Front

Front

CommercialMacWindowsLinuxWebAndroidiPhoneAndroid TabletiPadSoftware as a Service (SaaS)

Front is the first email management software for teams that integrates with the tools you already use. With Front, you can assign messages to teammates, write comments...

Features:

  • Shared inbox
  • Comment section
  • Customer service
  • Email tracking
  • Real time collaboration
  • Team Collaboration
Chatwoot

Chatwoot

FreemiumOpen SourceSelf-HostedSoftware as a Service (SaaS)

Open source alternative to Intercom, Zendesk, Drift...

Features:

  • Agent dashboard
  • Chat widget
  • CRM
  • Customer service
  • Customer support
  • Live Chat

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