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DeskPRO Alternatives

DeskPRO Alternatives

DeskPRO

DeskPRO is the modern helpdesk platform.

Unparalleled usability and flexible configuration mean that your agents can concentrate on helping users.

Best DeskPRO Alternatives for Web

Are you looking for alternatives to DeskPRO? Please see our top picks. In this article, we provide the list of some DeskPRO alternatives that will work on Windows and other platforms.

HelpCrunch

HelpCrunch

CommercialWebAndroidiPhoneSoftware as a Service (SaaS)

Live chat software for small businesses and startups. All-in-one customer platform: Modern Live chat + Email Marketing automation + Ticketing software for Medium...

Features:

  • Email automation
  • Email marketing automation
  • Automatic messages
  • Integrated Chat
  • Modern live chat
  • Slack integration
  • CRM
  • Live Chat
  • Chat
  • Customizable
  • Email tracking
  • Helpdesk ticketing
  • Live Chat
  • Pricing per agent
Freshdesk

Freshdesk

FreemiumMacWindowsLinuxWebAndroidiPhoneChrome OSAndroid TabletiPadGoogle Apps

Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's...

Features:

  • Ad-free
  • Ads monitoring
  • Automatic customer engagement
  • Customer Feedback
  • Customer service
  • Customer support
  • Software as a Service
  • Team Collaboration
Spiceworks Help Desk

Spiceworks Help Desk

FreeWindowsWebAndroidAndroid Tablet

Join millions of IT professionals and download Spiceworks, a free network monitoring software with network management tools, help desk ticketing app, network mapper and...

Features:

  • Forums
  • Hardware Monitoring
  • Helpdesk ticketing
  • Inventory management
  • IT Asset Management
  • Knowledge base
  • Mobile Device Management
  • Network mapping
  • Network Monitoring
InvGate Service Desk

InvGate Service Desk

CommercialMacWindowsLinuxWebAndroidiPhoneAndroid TabletiPad

InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. Code-free config for Incident, Problem, Change, Asset & Knowledge...

osTicket

osTicket

FreeOpen SourceWindowsLinuxWebMySQL Community EditionSelf-HostedPHP

Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.

Features:

  • Customer support
  • Dockerized
  • Helpdesk ticketing
  • Php
  • Task Management
Zendesk

Zendesk

CommercialWebAndroidiPhoneBlackberryiPad

Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries. Zendesk is a web-based help desk software...

Features:

  • Customer support
  • Forums
  • Knowledge base
  • Software as a Service
UserEcho

UserEcho

CommercialWebiPhoneiPadSoftware as a Service (SaaS)

UserEcho gives you the opportunity to create a modern Community to support customers in a few minutes. It includes support forum with the possibility of voting for...

Features:

  • UI customization
  • Customer Feedback
  • CRM
  • Knowledge Management
  • Live Chat
  • Software as a Service
((OTRS)) Community Edition

((OTRS)) Community Edition

Free PersonalOpen SourceMacLinuxWebSelf-HostedPerl

((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer...

Features:

  • SLA
  • Customer support
  • Email notifications
  • Helpdesk ticketing
  • Knowledge base
  • SOAP API
  • Task Management
  • Workflow Automation
Help Scout

Help Scout

CommercialWebiPhone

Help Scout scales like any other help desk, but the customer experience is personalized like a normal email. Customers don't need to confront a clunky ticket...

Features:

  • Customer Feedback
  • CRM
  • Customer service
  • Customer support
  • Knowledge base

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