HappyFox Alternatives

UseResponse

UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS. Main Products Include: -Feedback Software Enables you to create Idea Bank, Bug Tracking System and FAQ section on your site to gather user requests from multiple channels. The system allows you to keep track of all the incoming requests from email, widget, chat, social media in one place.

Features:

• Customizable
• Helpdesk ticketing
• Kanban boards
• Kanban Chart
• Product Roadmap Management
• Task assignments
• Canned responses
• Chat
• Community based
• Customer Feedback
• Customer service
• Flexible customizations
• German
• Knowledge base
• Knowledge Base structuring
• Live Chat
• Modern live chat
• Multiple languages
• Multibrand
• Php
• Pricing per agent
• Private Community
• Skype integration
• SLA
• Slack integration
• Task Management

Freshdesk

Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page. With Freshdesk there is nothing to download or install, you don't have to worry about server upgrades/patches and your agents can support customers from anywhere.

Features:

• Ad-free
• Ads monitoring
• Automatic customer engagement
• Customer Feedback
• Customer service
• Customer support
• Software as a Service
• Team Collaboration

UserVoice

UserVoice communities are the easiest way to turn customer feedback into action: 1. Share ideas. 2. Vote up the best. 3. Respond, implement & repeat! Create Forum Free accounts & trials. Signing up in 60 seconds! UserVoice allows the customers to vote on feedback and ideas submitted in the customer community. There is a limit on the number of votes a user can spend at any given time.

Features:

• Suggestion voting
• Customer Feedback
• Customer support
• German
• In-App Voting
• Multiple languages
• Wordpress integration

InvGate Service Desk

InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. Code-free config for Incident, Problem, Change, Asset & Knowledge processes. Smart ticket management, workflow automation & unmatched user collaboration.

osTicket

osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve.

Features:

• Customer support
• Dockerized
• Helpdesk ticketing
• Php
• Task Management

Get Satisfaction

User or customer feedback system with voting facility about proposals done by users. Similar function as the UserVoice system. Conversations are at the heart of your business, and Get Satisfaction makes open customer conversations the basis for a more satisfying (and need we say, cost effective) way to provide support.

Features:

• Customer Feedback
• CRM

Zendesk

Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries. Zendesk is a web-based help desk software with an elegant support ticket system and a self-service customer support platform Agile, smart and convenient.

Features:

• Customer support
• Forums
• Knowledge base
• Software as a Service

((OTRS)) Community Edition

((OTRS)) Community Edition is the open source version of the fully-managed OTRS service management suite, a leading cloud-based ticketing and process automation solution for service management teams that makes communication with customers easier, cheaper and more transparent.

Features:

• SLA
• Customer support
• Email notifications
• Helpdesk ticketing
• Knowledge base
• SOAP API
• Task Management
• Workflow Automation

Help Scout

Help Scout scales like any other help desk, but the customer experience is personalized like a normal email. Customers don't need to confront a clunky ticket portal or juggle login credentials just to get help. Help Scout's clutter-free features are designed to keep teams, small and large, on the same page.

Features:

• Customer Feedback
• CRM
• Customer service
• Customer support
• Knowledge base

UserReport

UserReport is a free online service that enables website owners to make quick and fun online surveys and collect user feedback with the online feedback button and forum. With the UserReport online survey you are able to get fast answers to almost anything you want to ask your website's visitors. UserReport even integrates with Google Analytics which allows you to segment your visitors by the demographic information collected in your online survey.

Features:

• CrowdSourced
• Customer Feedback
• Email deliverability
• Apps with Google Analytics Integration
• Multiple languages