HelpDesk Alternatives
HelpDesk
The complete way to help your customers
The all in one solution contains: live chat with engage customers, auto responds, SMS service, departments, mobil notifications, chat to support ticket. Support ticket system with email php imap, attachments, cron jobs, unlimited departments and operators.
Each section can be embed into your website, operator and client dashboard and on top of that it is all mobile optimised.
What is HelpDesk
The complete support solution.
Support Tickets, Frequently asked questions database, Live Chat, Client Management and all is working together how they should.
PHP imap email to tickets, Auto Engage for Live Chat, Web Projects serve all your projects under one installation, unlimited operators, departments, tickets, chats, clients ...
Each section can be embed into your website, operator and client dashboard and on top of that it is all mobile optimised.
Make your clients happy with an easy to use support solution! HelpDesk 3 has been made to have an all in one solution including Live Chat, Support Tickets, Email to Tickets, Client Management, Billing, Client Api, FAQ, CMS and a Blog. All build into one platform for the most affordable price you can imagen. Plus free access to native iOS and Android apps with native push notifications.
Support your customer through support tickets, live chat or email to tickets. Teach your clients with the build in FAQ database and inform them via the blog system. Create unlimited pages with content, images and videos straight from the content management system. Bill customers with the smart credit system or select the membership based payment system. When we say complete we mean complete!
You can embed the live chat, support and faq area into any website you like. HelpDesk 3 is fully mobile optimised and responsive for all screen sizes. Modern and fast, easy to use for clients and operators!
Best HelpDesk Alternatives
Need an alternative to HelpDesk? Read on. We've looked at the best HelpDesk alternatives available for Windows, Mac and Android.
UseResponse
CommercialWebSelf-HostedUseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS. Main Products Include:...
Features:
- Customizable
- Helpdesk ticketing
- Kanban boards
- Kanban Chart
- Product Roadmap Management
- Task assignments
- Canned responses
- Chat
- Community based
- Customer Feedback
- Customer service
- Flexible customizations
- German
- Knowledge base
- Knowledge Base structuring
- Live Chat
- Modern live chat
- Multiple languages
- Multibrand
- Php
- Pricing per agent
- Private Community
- Skype integration
- SLA
- Slack integration
- Task Management
Freshdesk
FreemiumMacWindowsLinuxWebAndroidiPhoneChrome OSAndroid TabletiPadGoogle AppsFreshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's...
Features:
- Ad-free
- Ads monitoring
- Automatic customer engagement
- Customer Feedback
- Customer service
- Customer support
- Software as a Service
- Team Collaboration
tawk.to
FreemiumMacWindowsLinuxWebAndroidiPhoneChrome OSInternet ExplorerChromeSafariWordpresstawk.to is a live chat app that lets you monitor and chat with visitors on your website or from a customizable page. In order to remove advertisements or apply your...
Features:
- Chat history
- Customer service
- Customer support
- Helpdesk ticketing
- Online chat
- Software as a Service
- Visitor tracking
UserVoice
CommercialWebAndroidiPhoneAndroid TabletiPadUserVoice communities are the easiest way to turn customer feedback into action: 1. Share ideas. 2. Vote up the best. 3. Respond, implement & repeat! ...
Features:
- Suggestion voting
- Customer Feedback
- Customer support
- German
- In-App Voting
- Multiple languages
- Wordpress integration
Spiceworks Help Desk
FreeWindowsWebAndroidAndroid TabletJoin millions of IT professionals and download Spiceworks, a free network monitoring software with network management tools, help desk ticketing app, network mapper and...
Features:
- Forums
- Hardware Monitoring
- Helpdesk ticketing
- Inventory management
- IT Asset Management
- Knowledge base
- Mobile Device Management
- Network mapping
- Network Monitoring
osTicket
FreeOpen SourceWindowsLinuxWebMySQL Community EditionSelf-HostedPHPLightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.
Features:
- Customer support
- Dockerized
- Helpdesk ticketing
- Php
- Task Management
Get Satisfaction
CommercialWebGet Satisfaction is a community platform that helps companies create engaging customer experiences by fostering online conversations about their products and services at...
Features:
- Customer Feedback
- CRM
Zendesk
CommercialWebAndroidiPhoneBlackberryiPadOffers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries. Zendesk is a web-based help desk software...
Features:
- Customer support
- Forums
- Knowledge base
- Software as a Service
((OTRS)) Community Edition
Free PersonalOpen SourceMacLinuxWebSelf-HostedPerl((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer...
Features:
- SLA
- Customer support
- Email notifications
- Helpdesk ticketing
- Knowledge base
- SOAP API
- Task Management
- Workflow Automation
Help Scout
CommercialWebiPhoneHelp Scout scales like any other help desk, but the customer experience is personalized like a normal email. Customers don't need to confront a clunky ticket...
Features:
- Customer Feedback
- CRM
- Customer service
- Customer support
- Knowledge base
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