Helpwise Alternatives
Helpwise
Helpwise is a Shared Inbox tool for your team email accounts like help@, sales@, jobs@.
If you are a medium or small-sized business, you must have to deal with dozens of emails daily. There can be embarrassing situations like customers getting more than one response to their query or no response at all. These types of issues are pretty common if you don't use a shared inbox.
Helpwise ensures better collaboration and zero confusion between team members:
1. Create email responses and send right replies - every time with team collaboration.
2. Team members can chat within the thread.
3. Assign email to right team members.
4. Connect your other business tools and setup workflows to automate processes.
5. Get all your mailboxes in one place.
Best Helpwise Alternatives
Need an alternative to Helpwise? Read on. We've looked at the best Helpwise alternatives available for Windows, Mac and Android.
HelpCrunch
CommercialWebAndroidiPhoneSoftware as a Service (SaaS)Live chat software for small businesses and startups. All-in-one customer platform: Modern Live chat + Email Marketing automation + Ticketing software for Medium...
Features:
- Email automation
- Email marketing automation
- Automatic messages
- Integrated Chat
- Modern live chat
- Slack integration
- CRM
- Live Chat
- Chat
- Customizable
- Email tracking
- Helpdesk ticketing
- Live Chat
- Pricing per agent
Freshdesk
FreemiumMacWindowsLinuxWebAndroidiPhoneChrome OSAndroid TabletiPadGoogle AppsFreshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's...
Features:
- Ad-free
- Ads monitoring
- Automatic customer engagement
- Customer Feedback
- Customer service
- Customer support
- Software as a Service
- Team Collaboration
SupportBee
FreemiumWebThe Easiest Way To Manage Customer Support Emails. SupportBee is built for collaboration - no per agent fees and no bloat! Add everyone in your team to your helpdesk. ...
Zendesk
CommercialWebAndroidiPhoneBlackberryiPadOffers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries. Zendesk is a web-based help desk software...
Features:
- Customer support
- Forums
- Knowledge base
- Software as a Service
Help Scout
CommercialWebiPhoneHelp Scout scales like any other help desk, but the customer experience is personalized like a normal email. Customers don't need to confront a clunky ticket...
Features:
- Customer Feedback
- CRM
- Customer service
- Customer support
- Knowledge base
Front
CommercialMacWindowsLinuxWebAndroidiPhoneAndroid TabletiPadFront is the first email management software for teams that integrates with the tools you already use. With Front, you can assign messages to teammates, write comments...
Features:
- Shared inbox
- Comment section
- Customer service
- Email tracking
- Real time collaboration
- Team Collaboration
Crust Service Cloud
FreemiumOpen SourceMacWindowsLinuxWebAndroidiPhoneAndroid TabletiPadSelf-HostedCrust Service Cloud is an open-source and self-hosted customer service desk, built on the Crust Compose low-code platform Compose. It enables businesses to deliver...
Features:
- Bug reporting
- Business Dashboards
- Charts
- Customer service
- Customizable
- Drag n drop
- Knowledge base
- Notifications
- Performance overview
- Responsive design
- Role Management
- Team Collaboration
- Team messaging
- Test case management
Plumm
CommercialSoftware as a Service (SaaS)Single collaborative customer support dashboard for all of your projects. Chat with your customers and your team members using single workspace. If it's an email...
Features:
- Customer support
- Helpdesk ticketing
- Real time collaboration
- Shared inbox
- Live Chat
- Team messaging
Zoho Desk
CommercialWebAndroidiPhoneAndroid TabletiPadZoho Desk is the industry's first context-aware help desk software that helps businesses focus on the customer.
Features:
- Contract Management
- Customer Feedback
- Helpdesk ticketing
- Knowledge base
- Modern live chat
- Multiple languages
- Self-Service Integration
- Team Collaboration
- Web-Based
Hiver
CommercialWebChromeGmailHiver is an app that lets you and your team work on customer support, sales and projects right from your Gmail, turning it into a powerful collaboration tool.
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