O3 has created Outreach, which helps everyday businesses (especially those with many direct employee-to-customer interactions) to get a much better pulse on how their customers view the business by automatically sending out a super short, 2 question text message to customers after an interaction. Customers respond back at rates 5 times higher than email, the majority within 1 hour, with exactly what the business needs to hear.
Plus, the happiest customers can be directed to online review sites to boost the company's ratings (seeing 200-300% increases) and negative experiences are immediately flagged so the business can take care of those customers and reduce churn by up to 10%.
For the best O3 Outreach alternative check out these alternatives which will work with your device & platform. There are several O3 Outreach-like software that you might want to check as well.
Wizu is a conversational User Interface that can measure, and help companies improve, customer experience and employee engagement. It is the next generation of surveys...
Features:
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