O3 has created Outreach, which helps everyday businesses (especially those with many direct employee-to-customer interactions) to get a much better pulse on how their customers view the business by automatically sending out a super short, 2 question text message to customers after an interaction. Customers respond back at rates 5 times higher than email, the majority within 1 hour, with exactly what the business needs to hear.
Plus, the happiest customers can be directed to online review sites to boost the company's ratings (seeing 200-300% increases) and negative experiences are immediately flagged so the business can take care of those customers and reduce churn by up to 10%.
Are you curious what software is like O3 Outreach? Check out different, popular O3 Outreach alternatives that fit with your device. Are there other programs like O3 Outreach? Let's find out!
Wizu is a conversational User Interface that can measure, and help companies improve, customer experience and employee engagement. It is the next generation of surveys...
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