O3 has created Outreach, which helps everyday businesses (especially those with many direct employee-to-customer interactions) to get a much better pulse on how their customers view the business by automatically sending out a super short, 2 question text message to customers after an interaction. Customers respond back at rates 5 times higher than email, the majority within 1 hour, with exactly what the business needs to hear.
Plus, the happiest customers can be directed to online review sites to boost the company's ratings (seeing 200-300% increases) and negative experiences are immediately flagged so the business can take care of those customers and reduce churn by up to 10%.
When deciding on the best O3 Outreach alternative, consider these alternatives. Check out these other software with a similar interface and features as well.
Ask Inline helps teams create and automate great customer feedback campaigns using in-app or email based NPS and CSAT surveys.
Chattermill applies the latest breakthroughs in AI to customer feedback and allows companies unrivalled accuracy in turning free form feedback into clear actionable...
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loyalnow is a NPS platform for SaaS business to learn fast how to improve Customer Satisfaction.
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Measure your Net Promoter Score and grow your business with actionable customer insights.
ShadowAide provides Net Promoter Score (NPS) surveys for SaaS applications to measure and improve user acquisition, engagement, and reduce churn.
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SOMTAB is the only CX platform that is perfectly matched to your organization’s DNA. Entirely customizable from features to design, you no longer have to adapt to Voice...
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