((OTRS)) Community Edition Alternatives
((OTRS)) Community Edition
((OTRS)) Community Edition is the open source version of the fully-managed OTRS service management suite, a leading cloud-based ticketing and process automation solution for service management teams that makes communication with customers easier, cheaper and more transparent.
Free of license costs and with an open flexible architecture, ((OTRS)) Community Edition makes it possible for service organizations to build a customized and powerful service management solution that results in high-quality service at minimal operational cost. Since Version 5, ((OTRS)) Community Edition has incorporated a responsive design so that it is easy-to-use on any mobile device. A new chat feature, including webRTC based audio and video chat, appointment calendar for improved team collaboration and resource planning plus fully encrypted messaging are also included.
Download ((OTRS)) Community Edition today, or contact us to discuss fully-managed options of the most up-to-date version of OTRS.
Best Free ((OTRS)) Community Edition Alternatives
Need an alternative to ((OTRS)) Community Edition? Read on. We've looked at the best ((OTRS)) Community Edition alternatives available for Windows, Mac and Android.
osTicket
FreeOpen SourceWindowsLinuxWebMySQL Community EditionSelf-HostedPHPLightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.
Features:
- Customer support
- Dockerized
- Helpdesk ticketing
- Php
- Task Management
Zammad
FreeOpen SourceLinuxSelf-HostedZammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook...
Features:
- Email tracking
- SLA
- Auto responder
- Customizable
- REST API
- Customer support
- Email automation
- Facebook integration
- Helpdesk ticketing
- Integrated Chat
- Knowledge base
- Ruby
- Slack integration
- Twitter integration
GLPI
FreeOpen SourceMacWindowsLinuxWebSelf-HostedSoftware as a Service (SaaS)ITSM tool for managing changes, problems, and budgeting for your company's IT stack.
Features:
- Helpdesk ticketing
- Incident management
- Inventory management
- REST API
- Inventory management
- Knowledge base
Request Tracker
FreeOpen SourceLinuxWebSelf-HostedPerlRT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community...
Features:
- Bug reporting
- Customer service
- Customer support
- Customizable triggers
- Dependency Tracking
- Extensible by Plugins/Extensions
- Helpdesk ticketing
- Incident management
- Task assignments
- Task time tracking
- Team Collaboration
OpenSupports
FreeOpen SourceSelf-HostedOpenSupports is an open source ticket system. It allows you to manage the inquiries of your customers by using tickets that you or your staff will answer. You can use a...
Features:
- Customer support
- Helpdesk ticketing
- Task Management
- Wiki
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