S1 Gateway Alternatives
S1 Gateway
S1 is a Customer Service Software that allows you to provide great customer support integrating every digital channel into a single multichannel platform. It is the perfect solution for Contact Center Professionals.
Our multichannel platform makes it easy to provide customer service through digital channels, routing each case to the right agent (even chatbots!), creating order out of the chaos.
We simplify your management process
We measure the productivity of the whole operation
We improve your service levels and client satisfaction
We reduce your service costs
Some features:
· ACD (Automatic Contact Distribution)
· Traffic management, Dynamic balance among multiple service groups
· High Capacity of workload through multiple service groups
· Security compliant with SI of international Banks, Financial Institutions, Health care, Government and Public offices
· High Availability of our cloud based infrastructure
· Excellent real-time support on multiple channels
· Livechat
· Agents and staffing daily productivity control
· Historical cases availability
· Multichannel profile of customer
· Typification of all interactions (manual or automatic)
· Templates for pre defined answers or FA&Q available for the agent
· Customer satisfaction measurement
· Integration with 3rd parties (External CRM or DBs) through APIs
· Flexibility to provide tailor made solutions to different kind of operations
· Pay as you use: Will be billed only by the monthly used licenses
· Multichannel service BOTs
· Automations & IA to lower handling times
· Socialmetrix, integration with Listening & Analytics tool
· World Class functionalities available at Low Cost
Diversity of industries serviced: Telco, Utilities, Travel & Leisure, Contact Centers, Government, Automotive, Retail, Banking, Insurances, Marketing Collections, Health, Media.
Some of our more than 100 clients are Fortune 500 and we service an average of 650.000 daily interactions in LATAM & Europe.
Best S1 Gateway Alternatives
Looking for other S1 Gateway-like programs? We've rounded up our favorites S1 Gateway alternatives. Try any one of these fan favorites to see if they'll support your system and meet your specific needs.
Freshdesk
FreemiumMacWindowsLinuxWebAndroidiPhoneChrome OSAndroid TabletiPadGoogle AppsFreshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's...
Features:
- Ad-free
- Ads monitoring
- Automatic customer engagement
- Customer Feedback
- Customer service
- Customer support
- Software as a Service
- Team Collaboration
ProProfs Help Desk
CommercialWebProProfs Help Desk ticketing software helps agents track customer queries and timely resolve them.
Features:
- Shared inbox
- In-built Bug tracking
- Helpdesk ticketing
- Custom data fields
- Customer support
- Integration
- Canned responses
- Reporting
Zendesk
CommercialWebAndroidiPhoneBlackberryiPadOffers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries. Zendesk is a web-based help desk software...
Features:
- Customer support
- Forums
- Knowledge base
- Software as a Service
Best Support System
CommercialWebSelf-HostedBest Support System,best by name, best by nature, best by features, it’s is self-hosted support ticket application.It handle support ticket, manage email ticket, collect...
Features:
- Customer support
- Dockerized
- Facebook integration
- Helpdesk ticketing
- Integrated Chat
- Integrated Search
- Php
- Task Management
Raiseaticket
FreeSoftware as a Service (SaaS)Raiseaticket is a 100% free web-based helpdesk solution. The system is built to service organizations of all sizes and can handle multi-team, multi-vendor, OEM and...
Features:
- Clean design
- Cloud based
- Email automation
- Helpdesk ticketing
- Real-time dashboard
- Realtime Reports
- Remote Support
- SLA
SysAid
CommercialMacWindowsLinuxWebSysAid Help Desk Software by Ilient. SysAid, formerly Ilient, offers a powerful and dynamic web-based infrastructure solution for the internal and external service desk....
Beingo
FreeWebAndroid SDKJavaScriptSoftware as a Service (SaaS)Custom iOSWordpressVirtual assistant plugin for web and mobile apps.
Features:
- Chat Bot
- Chatbot Builder
Awesome Support
FreemiumOpen SourceWebSelf-HostedAwesome Support is the most versatile and feature-rich help-desk plugin for WordPress. Get started for free and add premium features as your business grows.
Engati
FreemiumAndroidiPhoneZapierGoogle CalendarSoftware as a Service (SaaS)Salesforce.comGoogle Drive - SheetsEngati is one of the best free chatbot platforms to build bots in minutes without programming across 12 major platforms - Messenger, WhatsApp, Viber, Skype, Slack...
Features:
- Ai enabled chatbots
- AI powered
- Bots
- Chat Bot
- Live Chat
- Multiple languages
HelpSpace
CommercialSoftware as a Service (SaaS)Are you tired of managing your customer requests in your email inbox? HelpSpace will simplify your customer support by piping all emails into a beautiful dashboard....
Features:
- Helpdesk ticketing
- Knowledge base
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