Velaro Live Chat v10 helps maximize ROI from live chat by making it easy for customers and managers to provide specific, actionable feedback on key elements of a successful live chat experience, beyond just CSAT or NPS. For instance: wait time, helpful and personable conversation, time to resolution, lead conversion rate, etc.
Organizations then use this data to continually improve the quality of their customer service, helping to ensure that the next chat they have is even better than their last chat.
Are you looking for alternatives to Velaro? Please see our top picks. In this article, we provide the list of some Velaro alternatives that will work on Windows and other platforms.
Open source alternative to Intercom, Zendesk, Drift...
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