Velaro Live Chat v10 helps maximize ROI from live chat by making it easy for customers and managers to provide specific, actionable feedback on key elements of a successful live chat experience, beyond just CSAT or NPS. For instance: wait time, helpful and personable conversation, time to resolution, lead conversion rate, etc.
Organizations then use this data to continually improve the quality of their customer service, helping to ensure that the next chat they have is even better than their last chat.
Are you curious what software is like Velaro? Check out different, popular Velaro alternatives that fit with your device. Are there other programs like Velaro? Let's find out!
Live chat for websites and webshops. Start a personal conversation with your visitors and turn them into happy customers.
Features:
Open source alternative to Intercom, Zendesk, Drift...
Features:
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