Velaro Live Chat v10 helps maximize ROI from live chat by making it easy for customers and managers to provide specific, actionable feedback on key elements of a successful live chat experience, beyond just CSAT or NPS. For instance: wait time, helpful and personable conversation, time to resolution, lead conversion rate, etc.
Organizations then use this data to continually improve the quality of their customer service, helping to ensure that the next chat they have is even better than their last chat.
In our list of best programs, we'll review some different alternatives to Velaro. Let's see if your platform is supported by any of them.
Lime Talk is an online application that allows you to easily embed a chat widget onto your site. In a couple of minutes you can communicate with your website visitors...
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UserEcho gives you the opportunity to create a modern Community to support customers in a few minutes. It includes support forum with the possibility of voting for...
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Customer messaging apps for sales, marketing, and support, connected on one platform.
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Olark comes with a wide range of features to help you customize and manage your live chat experience. Scroll down to see why Olark is super simple yet jam packed with...
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