VICIdial Contact Center Suite Alternatives
VICIdial Contact Center Suite
VICIdial can be installed on your own hardware or you can use our hosted service. It is extremely flexible and scalable. A large VICIdial installation can handle over two million(2,000,000) phone calls per day, with over five hundred(500) agents handling calls and internet communications from customers. There are also over two thousand(2,000) settings and configuration options, allowing easy customization of distinct call flows, agent permissions and other settings.
VICIdial also allows you to have agents logged in from remote locations. The agent screen is available in sixteen(16) different languages, with options to make your own translations as well.
Best VICIdial Contact Center Suite Alternatives
Looking for other VICIdial Contact Center Suite-like programs? We've rounded up our favorites VICIdial Contact Center Suite alternatives. Try any one of these fan favorites to see if they'll support your system and meet your specific needs.
Zent.io
CommercialMacWindowsLinuxWebZent.io is a Contact Center Cloud Software Multichannel that unify chat, phone and e-mail. All the communication channels will be answered from a single interface. The...
Features:
- Call recording
- Customer service
- Customer support
- Knowledge base
- Knowledge Management
- Live Chat
- Real time collaboration
- Voice chat
EasyCall Phone Call Center
FreemiumWebSoftware as a Service (SaaS)Instantly provide voice customer support through phone calls. EasyCall is a simple yet advanced call center software that allow your customers to call you with a click...
Features:
- Call recording
- Click to call
- Voice Call
- Call Tracking
- Customer Feedback
- CRM
- Customer service
- Customer support
- Phone calls
- Based on phone number
- Video calling
- Voice chat
- Voice messages
- Voice recognition
Voiptime Cloud Call Center
CommercialWebMultichallel call center & telemarketing solution (voice, web chat, email, etc.).
Features:
- Predictive dialer
- Call blending
- Call campaign management
- Call recording
- Callback
- Inbound calls
Five9
CommercialWebiPhoneiPadFive9 is the leading provider of cloud contact center solutions for customer service, sales, account management, telemarketing, and collections.
Features:
- CRM
- Sales Management
- Software as a Service
- Task Management
uContact
CommercialMacWindowsLinuxWebAndroidiPhoneChrome OSiPaduContact is an All in One contact center solution that includes ACD, recording, dialers (preview, power and predictive), Social Networks, CRM, WFM, quality, call...
Features:
- Call recording
- Call Tracking
- IVR
- Phone dialer
- Predictive dialer
- Unified inbox
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