VICIdial Contact Center Suite Alternatives
VICIdial Contact Center Suite
VICIdial can be installed on your own hardware or you can use our hosted service. It is extremely flexible and scalable. A large VICIdial installation can handle over two million(2,000,000) phone calls per day, with over five hundred(500) agents handling calls and internet communications from customers. There are also over two thousand(2,000) settings and configuration options, allowing easy customization of distinct call flows, agent permissions and other settings.
VICIdial also allows you to have agents logged in from remote locations. The agent screen is available in sixteen(16) different languages, with options to make your own translations as well.
Best Commercial VICIdial Contact Center Suite Alternatives
Want a really good VICIdial Contact Center Suite alternative? Take a look at these popular alternatives if you're hunting for software similar to VICIdial Contact Center Suite. Let's take a quick peek at some comparison that highlight your device and platform.
Zent.io
CommercialMacWindowsLinuxWebZent.io is a Contact Center Cloud Software Multichannel that unify chat, phone and e-mail. All the communication channels will be answered from a single interface. The...
Features:
- Call recording
- Customer service
- Customer support
- Knowledge base
- Knowledge Management
- Live Chat
- Real time collaboration
- Voice chat
Voiptime Cloud Call Center
CommercialWebMultichallel call center & telemarketing solution (voice, web chat, email, etc.).
Features:
- Predictive dialer
- Call blending
- Call campaign management
- Call recording
- Callback
- Inbound calls
Five9
CommercialWebiPhoneiPadFive9 is the leading provider of cloud contact center solutions for customer service, sales, account management, telemarketing, and collections.
Features:
- CRM
- Sales Management
- Software as a Service
- Task Management
uContact
CommercialMacWindowsLinuxWebAndroidiPhoneChrome OSiPaduContact is an All in One contact center solution that includes ACD, recording, dialers (preview, power and predictive), Social Networks, CRM, WFM, quality, call...
Features:
- Call recording
- Call Tracking
- IVR
- Phone dialer
- Predictive dialer
- Unified inbox
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