uContact Alternatives
uContact
uContact is a beautiful and a true “All in One” Contact Center solution, that allows you to offer the best experience to your clients in every interaction through any channel with just one software platform.
Some features:
- ACD
- Virtual Hold
- Recording
- PBX
- Audio, Video, Desktop Softphone
- IVR
- Voice Broadcast
- TTS - ASR
- Dialers
- Preview, Progressive, Power, Predictive
- SMS
- Web Chat
- Click2Call & Call Back
- Email
- Social Networks
- Real Time Monitoring
- Quality management
- Workforce Optimization
- Reporting Analytics
- Workflow Designer
- Forms Designer
Best uContact Alternatives
Need an alternative to uContact? Read on. We've looked at the best uContact alternatives available for Windows, Mac and Android.
Bitrix24
FreemiumMacWindowsLinuxWebAndroidiPhoneAndroid TabletiPadSelf-HostedSome companies already use Bitrix24 for project collaboration and customer management. Tasks, chats, contacts and VoIP calls - all in one suite. Free for up to 12 users.
Features:
- CRM
- Shared calendars
- Task Management
- Team Collaboration
- Video chat
- Custom data fields
- CRM
- Document sharing
- Gantt-charts
- Group chat
- Group collaboration
- Project Tracking
- Share your screen
- Social intranet
- Software as a Service
- Video chat
- Video Conferencing
- Voice chat
- Workflow Automation
Asterisk
FreeOpen SourceMacWindowsLinuxAsterisk is free software that transforms a computer into a communication server. Asterisk lets you build applications like PBX, VoIP gateway, IVR and ACD.
Features:
- Low level
- SIP
- Voice chat
Zent.io
CommercialMacWindowsLinuxWebZent.io is a Contact Center Cloud Software Multichannel that unify chat, phone and e-mail. All the communication channels will be answered from a single interface. The...
Features:
- Call recording
- Customer service
- Customer support
- Knowledge base
- Knowledge Management
- Live Chat
- Real time collaboration
- Voice chat
Twilio
FreemiumWebTwilio is a web-service API that lets you use your existing web languages and skills to build voice and SMS applications. We focus on building a simple, powerful...
Features:
- API Integration
- Built-in authentication
- Api
- IVR
- SMS API
- Video chat
- Voice Call
- Voice chat
CloudTalk.io
CommercialMacWindowsLinuxAndroidiPhoneSoftware as a Service (SaaS)Cloud-based phone centre solution with the 50+ advanced call features, ready to use in a minute. CloudTalk helps more than 1000 smart companies as DHL, Electronic Star...
Features:
- Call Routing
- Android App
- Blacklist monitoring
- Call forwarding
- Call recording
- Call Tagging
- Callback
- Data analytics
- Google contacts integration
- Helpscout integration
- HubSpot integration
- IVR
- Mobile apps
- Predictive dialer
- Real-time analytics
- Reporting
- Skill based routing
- Speech to text
- Voice Call
- Voice Recording
- Zapier integration
- Bigcommerce Integration
- Call Tracking
- Call Transfer
- Click to call
- Customer service
- Customer support
- Dedicated phone number
- Ecommerce integration
- Encrypted calls
- Encrypted Connection
- Encrypted VoIP calls
- Freshdesk integration
- Integration
- Integration with Pipedrive
- Magento integration
- Pipedrive integration
- Salesforce integration
- Shopify integration
- SMS Messaging
- Softphone
- Software as a Service
- Speech Recognition
- Text to Speech
- Voice chat
- WebRTC
- Zendesk integration
- Zoho integration
RingCentral
FreemiumMacWindowsWebAndroidiPhoneSoftware as a Service (SaaS)RingCentral Office integrates phone, video, meetings, and messaging in one reliable, easy-to-use solution.
Features:
- File sharing
- Phone calls
- SMS Messaging
- Team messaging
- Unified messaging
- Video chat
Aircall
CommercialMacWindowsLinuxWebSimple & smart phone system designed for teams - Get numbers instantly wherever you need them. In 40 countries. - Cascade easily phone calls across your team...
Features:
- Call Queue
- IVR
- Voice calling
- Call recording
- Phone calls
- Based on phone number
- Real time collaboration
- Voice Call
- Voice chat
- Voice messages
RingCentral Engage Digital
CommercialOpen SourceMacWindowsWebAndroidiPhoneWindows PhoneLeading brands use RingCentral Engage Digital SaaS software applications to make it easier to manage their online customer service activities. Our clients enjoy lower...
Features:
- Merging identities
- Multiple channels
- Omni-digital
- Cross-platform
- Customer Feedback
- Customer service
- Customer support
- Customizable
- Knowledge base
- Team Collaboration
Aspect Prophecy
CommercialLinuxSelf-HostedAspect Prophecy is a powerful, entirely standards-based platform for speech, IVR, and SIP VoIP applications. Prophecy is the world’s first telephony application platform...
Features:
- SIP
- Speech Recognition
- Text to Speech
- Voice chat
Mitel
FreeiPhoneRobust Integrated Solutions Business Phones: Integrated business communications platforms Contact Center: Optimize your call center operations Cloud: Flexible...
Features:
- Unified messaging
- Video Conferencing
- Voice chat
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