VICIdial Contact Center Suite Alternatives
VICIdial Contact Center Suite
VICIdial can be installed on your own hardware or you can use our hosted service. It is extremely flexible and scalable. A large VICIdial installation can handle over two million(2,000,000) phone calls per day, with over five hundred(500) agents handling calls and internet communications from customers. There are also over two thousand(2,000) settings and configuration options, allowing easy customization of distinct call flows, agent permissions and other settings.
VICIdial also allows you to have agents logged in from remote locations. The agent screen is available in sixteen(16) different languages, with options to make your own translations as well.
Best VICIdial Contact Center Suite Alternatives for Windows
Are you curious what software is like VICIdial Contact Center Suite? Check out different, popular VICIdial Contact Center Suite alternatives that fit with your device. Are there other programs like VICIdial Contact Center Suite? Let's find out!
Zent.io
CommercialMacWindowsLinuxWebZent.io is a Contact Center Cloud Software Multichannel that unify chat, phone and e-mail. All the communication channels will be answered from a single interface. The...
Features:
- Call recording
- Customer service
- Customer support
- Knowledge base
- Knowledge Management
- Live Chat
- Real time collaboration
- Voice chat
uContact
CommercialMacWindowsLinuxWebAndroidiPhoneChrome OSiPaduContact is an All in One contact center solution that includes ACD, recording, dialers (preview, power and predictive), Social Networks, CRM, WFM, quality, call...
Features:
- Call recording
- Call Tracking
- IVR
- Phone dialer
- Predictive dialer
- Unified inbox
VICIdial Contact Center Suite Reviews
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