Deskware Alternatives
Deskware
Deskware provides a combination of manual and automated processes that allow you to resolve customer issues fast and efficiently, all in one place. The cloud-based nature of this ticketing system helps to keep track of conversations, prioritize, categorize and assign tickets so you are always a valuable resource for your customers.
Deskware improves your communication between help desk agents and customers, resulting in faster, better problem resolution with no unnecessary friction. Agents and customers can communicate online, through email or through the Deskware mobile app.
Best Deskware Alternatives
Need an alternative to Deskware? Read on. We've looked at the best Deskware alternatives available for Windows, Mac and Android.
UseResponse
CommercialWebSelf-HostedUseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS. Main Products Include:...
Features:
- Customizable
- Helpdesk ticketing
- Kanban boards
- Kanban Chart
- Product Roadmap Management
- Task assignments
- Canned responses
- Chat
- Community based
- Customer Feedback
- Customer service
- Flexible customizations
- German
- Knowledge base
- Knowledge Base structuring
- Live Chat
- Modern live chat
- Multiple languages
- Multibrand
- Php
- Pricing per agent
- Private Community
- Skype integration
- SLA
- Slack integration
- Task Management
Freshdesk
FreemiumMacWindowsLinuxWebAndroidiPhoneChrome OSAndroid TabletiPadGoogle AppsFreshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's...
Features:
- Ad-free
- Ads monitoring
- Automatic customer engagement
- Customer Feedback
- Customer service
- Customer support
- Software as a Service
- Team Collaboration
UserVoice
CommercialWebAndroidiPhoneAndroid TabletiPadUserVoice communities are the easiest way to turn customer feedback into action: 1. Share ideas. 2. Vote up the best. 3. Respond, implement & repeat! ...
Features:
- Suggestion voting
- Customer Feedback
- Customer support
- German
- In-App Voting
- Multiple languages
- Wordpress integration
osTicket
FreeOpen SourceWindowsLinuxWebMySQL Community EditionSelf-HostedPHPLightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.
Features:
- Customer support
- Dockerized
- Helpdesk ticketing
- Php
- Task Management
Zendesk
CommercialWebAndroidiPhoneBlackberryiPadOffers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries. Zendesk is a web-based help desk software...
Features:
- Customer support
- Forums
- Knowledge base
- Software as a Service
Help Scout
CommercialWebiPhoneHelp Scout scales like any other help desk, but the customer experience is personalized like a normal email. Customers don't need to confront a clunky ticket...
Features:
- Customer Feedback
- CRM
- Customer service
- Customer support
- Knowledge base
TeamSupport.com
CommercialWebOur online help desk is so much more than “just another ticketing system.” Most support software only supports one-to-one communications with your customers and you...
Features:
- Customer service
- Customer support
- Real time collaboration
User.com
CommercialMacWindowsLinuxWebAndroidiPhoneChrome OSiPadUser.com is an advanced marketing, communication, and sales system that helps automate personalized communication and streamline business processes. Use features like...
Features:
- Customer service
- Customer support
- Email marketing automation
- Lead Generation
- Lead nurturing
- Live Chat
- Marketing automation
- Omnichannel messaging
Reamaze
CommercialMacWindowsLinuxWebAndroidiPhoneiPadReamaze is a helpdesk and live chat platform designed to help businesses support, engage, and convert customers on a single platform. Perfect for chat, social, email...
Features:
- Live Chat
- Helpdesk ticketing
- Automated messaging
- Ecommerce integration
- Integrated Chat
- Workflow Automation
- CRM
- Automatic customer engagement
- Chat
- Custom widgets
- Customer Feedback
- Customer Journey Mapping
- Customer service
- Customer support
- Customizable
- Embeddable
- FAQ Automation
- Knowledge base
- Marketing automation
- Mobile friendly
- Real-time monitoring
- Shopify integration
- Social media integration
Kampsite
FreemiumSoftware as a Service (SaaS)Kampsite was made with the aim of helping companies engage with their users to build the features and products that their customers actually want. Stop Guessing ...
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