PhaseWare Alternatives
PhaseWare
PhaseWare Tracker, Event Engine, Self Service, and Live Chat:
Offer 24/7/365 customer support.
Communicate with your customers through multiple channels.
Never let another incident fall through the cracks.
Take control of your incident management process with PhaseWare.
PhaseWare provides simple yet sophisticated customer service and support software that will grow with your business.
Centralize information on customers, incidents, and service level agreements.
Automate alerts, tasks and escalations according to predetermined business rules.
Harness customer self-service technology.
Communicate by phone, email, chat, forums and more.
PhaseWare: Powerful, intuitive, affordable incident management, customer management, and knowledge management made easy.
Mobile.
On-Premise.
On-Demand.
Best PhaseWare Alternatives
Lets compare the best apps like PhaseWare, shall we? We've picked out some really great programs for your platform. Check them out!
SupportBee
FreemiumWebThe Easiest Way To Manage Customer Support Emails. SupportBee is built for collaboration - no per agent fees and no bloat! Add everyone in your team to your helpdesk. ...
Zendesk
CommercialWebAndroidiPhoneBlackberryiPadOffers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries. Zendesk is a web-based help desk software...
Features:
- Customer support
- Forums
- Knowledge base
- Software as a Service
Zent.io
CommercialMacWindowsLinuxWebZent.io is a Contact Center Cloud Software Multichannel that unify chat, phone and e-mail. All the communication channels will be answered from a single interface. The...
Features:
- Call recording
- Customer service
- Customer support
- Knowledge base
- Knowledge Management
- Live Chat
- Real time collaboration
- Voice chat
Trakdesk
CommercialMacWindowsLinuxWebWindows MobileAndroidiPhoneChrome OSAndroid TabletWindows PhoneiPadPlayBookKindle FireTrakdesk is a fully customizable customer support software and helpdesk solution that provides you with all the necessary tools to provide exceptional customer support...
Features:
- Customer Feedback
- Customer service
- Customer support
- Gamification
- Knowledge base
- Software as a Service
Enchant
CommercialWebSimple customer support for growing teams. It's like gmail on steroids! Enchant is a powerful helpdesk that helps your team deliver awesome support to each and...
Features:
- CRM
- Customer service
- Customer support
- Software as a Service
Deskero
CommercialWebAndroidiPhoneiPadWith an innovative user interface, studied to offer a completly streamlined experience, Deskero takes care of the clients in the most simple and straight forward way...
Features:
- Customer Feedback
- CRM
- Customer service
- Customer support
- Customizable
- Social network
Helpy.io
FreemiumOpen SourceMacWindowsLinuxWebiPhoneiPadSelf-HostedSoftware as a Service (SaaS)Private cloud customer support software for organizations serious about data control.
Features:
- Support for Bootstrap
- Customer support
- Forums
- Knowledge base
- Multiple languages
- Web-Based
Inforobo
CommercialWebInforobo is an automated assistant chatbot platform and artificially intelligent response system which provides all in one solution for sales, customer service, live...
Features:
- Artificial intelligence
- Bots
- Chat Bot
- Customer service
- Customer support
- Knowledge base
- Live Chat
- Natural Language Processing
- Software as a Service
- Text to Speech
Trengo
CommercialWebAndroidiPhoneSoftware as a Service (SaaS)One inbox for all customer contact channels like Messaging, Chat, Text, E-mail & Call.
Features:
- Whatsapp integration
- Customer service
- Customer support
- Helpdesk ticketing
- Live Chat
- Multiple Account support
- Telegram
- Telegram Bot
- Twitter integration
- Voice Call
- Voice chat
AzureDesk
CommercialWebChrome OSSelf-HostedHelpdesk software that can be used by companies to provide smooth delivery of customer support with 5$ per agent per month.
Features:
- Customer service
- Customer support
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