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PhaseWare Alternatives

PhaseWare Alternatives

PhaseWare

PhaseWare Tracker, Event Engine, Self Service, and Live Chat:

Offer 24/7/365 customer support.
Communicate with your customers through multiple channels.
Never let another incident fall through the cracks.

Take control of your incident management process with PhaseWare.

PhaseWare provides simple yet sophisticated customer service and support software that will grow with your business.

Centralize information on customers, incidents, and service level agreements.

Automate alerts, tasks and escalations according to predetermined business rules.

Harness customer self-service technology.

Communicate by phone, email, chat, forums and more.

PhaseWare: Powerful, intuitive, affordable incident management, customer management, and knowledge management made easy.

Mobile.
On-Premise.
On-Demand.

Best Commercial PhaseWare Alternatives

Looking for the best programs similar to PhaseWare? Check out our top picks. Let's see if there are any PhaseWare alternatives that support your platform.

Zendesk

Zendesk

CommercialWebAndroidiPhoneBlackberryiPad

Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries. Zendesk is a web-based help desk software...

Features:

  • Customer support
  • Forums
  • Knowledge base
  • Software as a Service
Zent.io

Zent.io

CommercialMacWindowsLinuxWeb

Zent.io is a Contact Center Cloud Software Multichannel that unify chat, phone and e-mail. All the communication channels will be answered from a single interface. The...

Features:

  • Call recording
  • Customer service
  • Customer support
  • Knowledge base
  • Knowledge Management
  • Live Chat
  • Real time collaboration
  • Voice chat
Trakdesk

Trakdesk

CommercialMacWindowsLinuxWebWindows MobileAndroidiPhoneChrome OSAndroid TabletWindows PhoneiPadPlayBookKindle Fire

Trakdesk is a fully customizable customer support software and helpdesk solution that provides you with all the necessary tools to provide exceptional customer support...

Features:

  • Customer Feedback
  • Customer service
  • Customer support
  • Gamification
  • Knowledge base
  • Software as a Service
Enchant

Enchant

CommercialWeb

Simple customer support for growing teams. It's like gmail on steroids! Enchant is a powerful helpdesk that helps your team deliver awesome support to each and...

Features:

  • CRM
  • Customer service
  • Customer support
  • Software as a Service
Deskero

Deskero

CommercialWebAndroidiPhoneiPad

With an innovative user interface, studied to offer a completly streamlined experience, Deskero takes care of the clients in the most simple and straight forward way...

Features:

  • Customer Feedback
  • CRM
  • Customer service
  • Customer support
  • Customizable
  • Social network
Inforobo

Inforobo

CommercialWeb

Inforobo is an automated assistant chatbot platform and artificially intelligent response system which provides all in one solution for sales, customer service, live...

Features:

  • Artificial intelligence
  • Bots
  • Chat Bot
  • Customer service
  • Customer support
  • Knowledge base
  • Live Chat
  • Natural Language Processing
  • Software as a Service
  • Text to Speech
Trengo

Trengo

CommercialWebAndroidiPhoneSoftware as a Service (SaaS)

One inbox for all customer contact channels like Messaging, Chat, Text, E-mail & Call.

Features:

  • Whatsapp integration
  • Customer service
  • Customer support
  • Helpdesk ticketing
  • Live Chat
  • Multiple Account support
  • Telegram
  • Telegram Bot
  • Twitter integration
  • Voice Call
  • Voice chat
AzureDesk

AzureDesk

CommercialWebChrome OSSelf-Hosted

Helpdesk software that can be used by companies to provide smooth delivery of customer support with 5$ per agent per month.

Features:

  • Customer service
  • Customer support

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