Support Incident Tracker Alternatives
Support Incident Tracker
Support Incident Tracker (or SiT!) is a Free Software/Open Source (GPL) web based application which uses PHP and MySQL for tracking technical support calls/emails (also commonly known as a 'Help Desk' or 'Support Ticket System'). Manage contacts, sites, technical support contracts and support incidents in one place. Send emails directly from SiT!, attach files and record every communication in the incident log. SiT is aware of Service Level Agreements and incidents are flagged if they stray outside of them.
Best Commercial Support Incident Tracker Alternatives
Looking for a program that is like Support Incident Tracker? We have our top picks here. If you need another program that has some of the features of Support Incident Tracker on your device, read what we recommend in this post.
JIRA
CommercialMacWebSelf-HostedTrusted by 11,000+ businesses, JIRA is the leading bug tracking, issue tracking and project management tool. JIRA combines issue tracking, agile project management...
Features:
- Multi-project management
- Bug reporting
- Project Organization
- Workflow
- Customizable
- Dependency Tracking
- Kanban boards
- Members Statistics
- SAAS Metrics
- Workflow Automation
InvGate Service Desk
CommercialMacWindowsLinuxWebAndroidiPhoneAndroid TabletiPadInvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. Code-free config for Incident, Problem, Change, Asset & Knowledge...
TeamSupport.com
CommercialWebOur online help desk is so much more than “just another ticketing system.” Most support software only supports one-to-one communications with your customers and you...
Features:
- Customer service
- Customer support
- Real time collaboration
DeskPRO
CommercialWebSelf-HostedDeskPRO is the modern helpdesk platform. Unparalleled usability and flexible configuration mean that your agents can concentrate on helping users.
Features:
- Chat
- CRM
- Customer service
- Knowledge base
Easy Redmine
CommercialOpen SourceMacWindowsLinuxWebAndroidiPhoneAndroid TabletiPadSoftware as a Service (SaaS)RedmineA version of Redmine that focuses on ease of use, includes multiple plugins for enterprise work.
Features:
- File sharing
- Gantt-charts
- Multiple languages
- Real time collaboration
- Task Management
- Todos
- Workflow
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