Support Incident Tracker Alternatives
Support Incident Tracker
Support Incident Tracker (or SiT!) is a Free Software/Open Source (GPL) web based application which uses PHP and MySQL for tracking technical support calls/emails (also commonly known as a 'Help Desk' or 'Support Ticket System'). Manage contacts, sites, technical support contracts and support incidents in one place. Send emails directly from SiT!, attach files and record every communication in the incident log. SiT is aware of Service Level Agreements and incidents are flagged if they stray outside of them.
Best Support Incident Tracker Alternatives for Mac
Lets compare the best apps like Support Incident Tracker, shall we? We've picked out some really great programs for your platform. Check them out!
JIRA
CommercialMacWebSelf-HostedTrusted by 11,000+ businesses, JIRA is the leading bug tracking, issue tracking and project management tool. JIRA combines issue tracking, agile project management...
Features:
- Multi-project management
- Bug reporting
- Project Organization
- Workflow
- Customizable
- Dependency Tracking
- Kanban boards
- Members Statistics
- SAAS Metrics
- Workflow Automation
Freshdesk
FreemiumMacWindowsLinuxWebAndroidiPhoneChrome OSAndroid TabletiPadGoogle AppsFreshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's...
Features:
- Ad-free
- Ads monitoring
- Automatic customer engagement
- Customer Feedback
- Customer service
- Customer support
- Software as a Service
- Team Collaboration
InvGate Service Desk
CommercialMacWindowsLinuxWebAndroidiPhoneAndroid TabletiPadInvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. Code-free config for Incident, Problem, Change, Asset & Knowledge...
((OTRS)) Community Edition
Free PersonalOpen SourceMacLinuxWebSelf-HostedPerl((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer...
Features:
- SLA
- Customer support
- Email notifications
- Helpdesk ticketing
- Knowledge base
- SOAP API
- Task Management
- Workflow Automation
Easy Redmine
CommercialOpen SourceMacWindowsLinuxWebAndroidiPhoneAndroid TabletiPadSoftware as a Service (SaaS)RedmineA version of Redmine that focuses on ease of use, includes multiple plugins for enterprise work.
Features:
- File sharing
- Gantt-charts
- Multiple languages
- Real time collaboration
- Task Management
- Todos
- Workflow
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