Amazon Connect Alternatives

Zent.io

Zent.io is a Contact Center Cloud Software Multichannel that unify chat, phone and e-mail. All the communication channels will be answered from a single interface. The...

Features:

• Call recording
• Customer service
• Customer support
• Knowledge base
• Knowledge Management
• Live Chat
• Real time collaboration
• Voice chat

Twilio

Twilio is a web-service API that lets you use your existing web languages and skills to build voice and SMS applications. We focus on building a simple, powerful...

Features:

• API Integration
• Built-in authentication
• Api
• IVR
• SMS API
• Video chat
• Voice Call
• Voice chat

Nectar Desk

Nectar Desk is a provider of call center software solutions for a wide variety of industries. It has a complete suite of call center software features such as call...

Features:

• Call Queue
• Call recording
• Click to call
• Integration with Pipedrive
• IVR
• Based on phone number
• Voice Call

Anywhere365

Dialogue management for the business enterprise that manages real-time dialogues for Microsoft Teams and Skype for Business.

Cisco Contact Center

Provides a secure, highly available, and easy to deploy customer interaction management solution.

Five9

Five9 is the leading provider of cloud contact center solutions for customer service, sales, account management, telemarketing, and collections.

Features:

• CRM
• Sales Management
• Software as a Service
• Task Management

Talkdesk

Talkdesk is a cloud-based call center software solution. No hardware, no coding. One-click integrations with Salesforce, Zendesk, Desk.com and many others. Connect...

Features:

• Cloud based
• Customer support
• Transcribe Voicemails

uContact

uContact is an All in One contact center solution that includes ACD, recording, dialers (preview, power and predictive), Social Networks, CRM, WFM, quality, call...

Features:

• Call recording
• Call Tracking
• IVR
• Phone dialer
• Predictive dialer
• Unified inbox