iKode Helpdesk X is a customer support tool, FAQ and help desk system. It is also a simple, widely-used, lightweight open source free ticket system developed mainly in PHP. Can be used to provide support to an online community, by solving tickets, adding a comprehensive FAQ section and interacting with users via emails.
Tickets can be managed via the tickets lists or on the front-end of your website.It lets you easily integrate all tickets with the web interface regardless of whether they are created using email or web-based forms.
Ticket status and time is also integrated keeping both admins and users informed.
Tickets can be categorized for easy management.
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