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Genesys Alternatives

Genesys Alternatives

Genesys

GVP offers customers a blended experience across inbound, outbound, self- and
agent-assisted calls for convenient, quality service. Specific capabilities include: integrated
self-service, outbound IVR, mobile engagement and callback. Benefits include:

-Interoperability with any VXML application
-Unified voice and web infrastructure allowing repurposing of web investments for voice
-Flexible architecture whether “in front of” or “behind” the PBX
-Complete voice processing capabilities
-Highly scalable from hundreds to thousands of ports
-Integrated interaction and application-level reporting with Genesys Info Mart
-Centralized management regardless of single or multi-site deployments
-Bridge to next-generation networks
-Integrated support for speech technologies

Best Freemium Genesys Alternatives

Looking for a program that is like Genesys? We have our top picks here. If you need another program that has some of the features of Genesys on your device, read what we recommend in this post.

Freshdesk

Freshdesk

FreemiumMacWindowsLinuxWebAndroidiPhoneChrome OSAndroid TabletiPadGoogle Apps

Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's...

Features:

  • Ad-free
  • Ads monitoring
  • Automatic customer engagement
  • Customer Feedback
  • Customer service
  • Customer support
  • Software as a Service
  • Team Collaboration
Elastix

Elastix

FreemiumLinux

Elastix is an open source Unified Communications Server software that brings together IP PBX, email, IM, faxing and collaboration functionality. It has a web interface...

The Voximal stack

The Voximal stack

FreemiumLinuxWebSelf-HostedAmazonRaspbianRaspberry PiMicrosoft AzureDocker

The voice phone platform based on Asterisk and FreePBX propulsed by Voximal VoiceXML interpreter.

Features:

  • Chat Bot
  • IVR
  • Natural Language Processing
  • SIP
  • Speech Recognition
  • Text to Speech
  • Voice chat
  • Voice recognition

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