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Genesys Alternatives

Genesys Alternatives

Genesys

GVP offers customers a blended experience across inbound, outbound, self- and
agent-assisted calls for convenient, quality service. Specific capabilities include: integrated
self-service, outbound IVR, mobile engagement and callback. Benefits include:

-Interoperability with any VXML application
-Unified voice and web infrastructure allowing repurposing of web investments for voice
-Flexible architecture whether “in front of” or “behind” the PBX
-Complete voice processing capabilities
-Highly scalable from hundreds to thousands of ports
-Integrated interaction and application-level reporting with Genesys Info Mart
-Centralized management regardless of single or multi-site deployments
-Bridge to next-generation networks
-Integrated support for speech technologies

Best Genesys Alternatives

For the best Genesys alternative check out these alternatives which will work with your device & platform. There are several Genesys-like software that you might want to check as well.

Freshdesk

Freshdesk

FreemiumMacWindowsLinuxWebAndroidiPhoneChrome OSAndroid TabletiPadGoogle Apps

Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's...

Features:

  • Ad-free
  • Ads monitoring
  • Automatic customer engagement
  • Customer Feedback
  • Customer service
  • Customer support
  • Software as a Service
  • Team Collaboration

Genesys Reviews

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