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Genesys Alternatives

Genesys Alternatives

Genesys

GVP offers customers a blended experience across inbound, outbound, self- and
agent-assisted calls for convenient, quality service. Specific capabilities include: integrated
self-service, outbound IVR, mobile engagement and callback. Benefits include:

-Interoperability with any VXML application
-Unified voice and web infrastructure allowing repurposing of web investments for voice
-Flexible architecture whether “in front of” or “behind” the PBX
-Complete voice processing capabilities
-Highly scalable from hundreds to thousands of ports
-Integrated interaction and application-level reporting with Genesys Info Mart
-Centralized management regardless of single or multi-site deployments
-Bridge to next-generation networks
-Integrated support for speech technologies

Best Genesys Alternatives for Mac

Are you looking for alternatives to Genesys? Please see our top picks. In this article, we provide the list of some Genesys alternatives that will work on Windows and other platforms.

Freshdesk

Freshdesk

FreemiumMacWindowsLinuxWebAndroidiPhoneChrome OSAndroid TabletiPadGoogle Apps

Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's...

Features:

  • Ad-free
  • Ads monitoring
  • Automatic customer engagement
  • Customer Feedback
  • Customer service
  • Customer support
  • Software as a Service
  • Team Collaboration
Asterisk

Asterisk

FreeOpen SourceMacWindowsLinux

Asterisk is free software that transforms a computer into a communication server. Asterisk lets you build applications like PBX, VoIP gateway, IVR and ACD.

Features:

  • Low level
  • SIP
  • Voice chat
Wazo

Wazo

FreeOpen SourceMacWindowsLinuxSelf-Hosted

Wazo is a unified communications platform based on Asterisk and focused on extensibility.

Features:

  • Extensible by Plugins/Extensions
  • SIP
  • Web-Based
RingCentral Engage Digital

RingCentral Engage Digital

CommercialOpen SourceMacWindowsWebAndroidiPhoneWindows Phone

Leading brands use RingCentral Engage Digital SaaS software applications to make it easier to manage their online customer service activities. Our clients enjoy lower...

Features:

  • Merging identities
  • Multiple channels
  • Omni-digital
  • Cross-platform
  • Customer Feedback
  • Customer service
  • Customer support
  • Customizable
  • Knowledge base
  • Team Collaboration

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