TopAlter.com

Genesys Alternatives

Genesys Alternatives

Genesys

GVP offers customers a blended experience across inbound, outbound, self- and
agent-assisted calls for convenient, quality service. Specific capabilities include: integrated
self-service, outbound IVR, mobile engagement and callback. Benefits include:

-Interoperability with any VXML application
-Unified voice and web infrastructure allowing repurposing of web investments for voice
-Flexible architecture whether “in front of” or “behind” the PBX
-Complete voice processing capabilities
-Highly scalable from hundreds to thousands of ports
-Integrated interaction and application-level reporting with Genesys Info Mart
-Centralized management regardless of single or multi-site deployments
-Bridge to next-generation networks
-Integrated support for speech technologies

Best Genesys Alternatives for Web

Are you looking for alternatives to Genesys? Please see our top picks. In this article, we provide the list of some Genesys alternatives that will work on Windows and other platforms.

Freshdesk

Freshdesk

FreemiumMacWindowsLinuxWebAndroidiPhoneChrome OSAndroid TabletiPadGoogle Apps

Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's...

Features:

  • Ad-free
  • Ads monitoring
  • Automatic customer engagement
  • Customer Feedback
  • Customer service
  • Customer support
  • Software as a Service
  • Team Collaboration
ProProfs Help Desk

ProProfs Help Desk

CommercialWeb

ProProfs Help Desk ticketing software helps agents track customer queries and timely resolve them.

Features:

  • Shared inbox
  • In-built Bug tracking
  • Helpdesk ticketing
  • Custom data fields
  • Customer support
  • Integration
  • Canned responses
  • Reporting
RingCentral Engage Digital

RingCentral Engage Digital

CommercialOpen SourceMacWindowsWebAndroidiPhoneWindows Phone

Leading brands use RingCentral Engage Digital SaaS software applications to make it easier to manage their online customer service activities. Our clients enjoy lower...

Features:

  • Merging identities
  • Multiple channels
  • Omni-digital
  • Cross-platform
  • Customer Feedback
  • Customer service
  • Customer support
  • Customizable
  • Knowledge base
  • Team Collaboration
The Voximal stack

The Voximal stack

FreemiumLinuxWebSelf-HostedAmazonRaspbianRaspberry PiMicrosoft AzureDocker

The voice phone platform based on Asterisk and FreePBX propulsed by Voximal VoiceXML interpreter.

Features:

  • Chat Bot
  • IVR
  • Natural Language Processing
  • SIP
  • Speech Recognition
  • Text to Speech
  • Voice chat
  • Voice recognition

Upvote Comparison

Interest Trends

Genesys Reviews

Add your reviews & share your experience when using Genesys to the world. Your opinion will be useful to others who are looking for the best Genesys alternatives.

Copyright © 2021 TopAlter.com

Sites we Love: AnswerBun, MenuIva, UKBizDB, Sharing RPP