Genesys Alternatives
Genesys
GVP offers customers a blended experience across inbound, outbound, self- and
agent-assisted calls for convenient, quality service. Specific capabilities include: integrated
self-service, outbound IVR, mobile engagement and callback. Benefits include:
-Interoperability with any VXML application
-Unified voice and web infrastructure allowing repurposing of web investments for voice
-Flexible architecture whether “in front of” or “behind” the PBX
-Complete voice processing capabilities
-Highly scalable from hundreds to thousands of ports
-Integrated interaction and application-level reporting with Genesys Info Mart
-Centralized management regardless of single or multi-site deployments
-Bridge to next-generation networks
-Integrated support for speech technologies
Best Genesys Alternatives for Linux
If you want similar software to Genesys, we have a list for that. Are there Genesys alternatives out there? Let's find out.
Freshdesk
FreemiumMacWindowsLinuxWebAndroidiPhoneChrome OSAndroid TabletiPadGoogle AppsFreshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's...
Features:
- Ad-free
- Ads monitoring
- Automatic customer engagement
- Customer Feedback
- Customer service
- Customer support
- Software as a Service
- Team Collaboration
Asterisk
FreeOpen SourceMacWindowsLinuxAsterisk is free software that transforms a computer into a communication server. Asterisk lets you build applications like PBX, VoIP gateway, IVR and ACD.
Features:
- Low level
- SIP
- Voice chat
FreePBX
FreeOpen SourceLinuxFreePBX is a web-based open source GUI (graphical user interface) that controls and manages Asterisk (PBX), an open source communication server.
Features:
- SIP
- Voice Call
Elastix
FreemiumLinuxElastix is an open source Unified Communications Server software that brings together IP PBX, email, IM, faxing and collaboration functionality. It has a web interface...
Wazo
FreeOpen SourceMacWindowsLinuxSelf-HostedWazo is a unified communications platform based on Asterisk and focused on extensibility.
Features:
- Extensible by Plugins/Extensions
- SIP
- Web-Based
Yate - Yet Another Telephony Engine
FreeOpen SourceLinuxYate is a softswitch (concept of separating the network hardware from network software). It supports VoIP protocols: H.323, SIP, IAX1, IAX2, RTP. For the plain old...
Features:
- SIP
- Voice chat
The Voximal stack
FreemiumLinuxWebSelf-HostedAmazonRaspbianRaspberry PiMicrosoft AzureDockerThe voice phone platform based on Asterisk and FreePBX propulsed by Voximal VoiceXML interpreter.
Features:
- Chat Bot
- IVR
- Natural Language Processing
- SIP
- Speech Recognition
- Text to Speech
- Voice chat
- Voice recognition
Aspect Prophecy
CommercialLinuxSelf-HostedAspect Prophecy is a powerful, entirely standards-based platform for speech, IVR, and SIP VoIP applications. Prophecy is the world’s first telephony application platform...
Features:
- SIP
- Speech Recognition
- Text to Speech
- Voice chat
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