Genesys Alternatives
Genesys
GVP offers customers a blended experience across inbound, outbound, self- and
agent-assisted calls for convenient, quality service. Specific capabilities include: integrated
self-service, outbound IVR, mobile engagement and callback. Benefits include:
-Interoperability with any VXML application
-Unified voice and web infrastructure allowing repurposing of web investments for voice
-Flexible architecture whether “in front of” or “behind” the PBX
-Complete voice processing capabilities
-Highly scalable from hundreds to thousands of ports
-Integrated interaction and application-level reporting with Genesys Info Mart
-Centralized management regardless of single or multi-site deployments
-Bridge to next-generation networks
-Integrated support for speech technologies
Best Open Source Genesys Alternatives
For the best Genesys alternative check out these alternatives which will work with your device & platform. There are several Genesys-like software that you might want to check as well.
Asterisk
FreeOpen SourceMacWindowsLinuxAsterisk is free software that transforms a computer into a communication server. Asterisk lets you build applications like PBX, VoIP gateway, IVR and ACD.
Features:
- Low level
- SIP
- Voice chat
FreePBX
FreeOpen SourceLinuxFreePBX is a web-based open source GUI (graphical user interface) that controls and manages Asterisk (PBX), an open source communication server.
Features:
- SIP
- Voice Call
Wazo
FreeOpen SourceMacWindowsLinuxSelf-HostedWazo is a unified communications platform based on Asterisk and focused on extensibility.
Features:
- Extensible by Plugins/Extensions
- SIP
- Web-Based
Yate - Yet Another Telephony Engine
FreeOpen SourceLinuxYate is a softswitch (concept of separating the network hardware from network software). It supports VoIP protocols: H.323, SIP, IAX1, IAX2, RTP. For the plain old...
Features:
- SIP
- Voice chat
RingCentral Engage Digital
CommercialOpen SourceMacWindowsWebAndroidiPhoneWindows PhoneLeading brands use RingCentral Engage Digital SaaS software applications to make it easier to manage their online customer service activities. Our clients enjoy lower...
Features:
- Merging identities
- Multiple channels
- Omni-digital
- Cross-platform
- Customer Feedback
- Customer service
- Customer support
- Customizable
- Knowledge base
- Team Collaboration
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