ngDesk Alternatives
ngDesk
ngDesk will centralize, automate and simplify your customer support operations. By having your company’s tickets in one central location, your agents can easily track and manage all ticket activity. The automatic pager notifications, escalation and reminders ensure that all tickets are responded to and resolved quickly. The in application messaging, improves communication between your agents and your customers, decreasing resolution time and increasing customer satisfaction.
Best ngDesk Alternatives for Software As A Service Saas
Are you trying to find the best programs like ngDesk? Have a look at this post and weigh in on your thoughts. Cool!
Zenduty
CommercialMacWindowsAndroidiPhoneiPadSoftware as a Service (SaaS)Zenduty is an incident management platform that provides cross-channel (Email, Phone/SMS, Slack) alerts to your team when critical incidents occur and help your team...
Features:
- Alerting
- Colored tags
- Custom roles
- Custom tasks
- Scheduling
- Slack integration
- Alarm
- Automated escalations
- Built-in routing
- Cloud Monitoring
- Contextual Suggestions
- Downtime detection
- Forecasting Report
- Incident management
- Microsoft Teams Integration
- Network Monitoring
- On-Call Scheduling
- Performance Monitoring
- Real-time analytics
- Security & Privacy
- Security focused
- Server Monitoring
- Uptime Monitoring
- Website monitoring
ngDesk Reviews
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