ngDesk Alternatives
ngDesk
ngDesk will centralize, automate and simplify your customer support operations. By having your company’s tickets in one central location, your agents can easily track and manage all ticket activity. The automatic pager notifications, escalation and reminders ensure that all tickets are responded to and resolved quickly. The in application messaging, improves communication between your agents and your customers, decreasing resolution time and increasing customer satisfaction.
Best ngDesk Alternatives for Windows
Are you trying to find the best programs like ngDesk? Have a look at this post and weigh in on your thoughts. Cool!
Spiceworks Help Desk
FreeWindowsWebAndroidAndroid TabletJoin millions of IT professionals and download Spiceworks, a free network monitoring software with network management tools, help desk ticketing app, network mapper and...
Features:
- Forums
- Hardware Monitoring
- Helpdesk ticketing
- Inventory management
- IT Asset Management
- Knowledge base
- Mobile Device Management
- Network mapping
- Network Monitoring
JitBit Helpdesk
CommercialWindowsWebAndroidAndroid TabletiPadTicketing software for your customer service team. Tracks support requests, fully integrates with your mailbox.
Features:
- Text chat
- Customer support
- Knowledge base
xMatters
CommercialMacWindowsWebAndroidiPhoneiPadxMatters is an actionable IT alerting platform that relays data between systems while engaging the right people to resolve incidents faster. xMatters automates and...
Features:
- Flow Designer
- Integrations
- On-Call Scheduling
- Alarm
- Alerting
- Cloud based
- Conference Bridging
- Drag and drop codeless Integrations
- Easy integration with Existing LMS
- Monitor File Changes
- Flood control
- Incident management
- Integration
- One touch conferencing
- Visual Programming
- Visual tool chains
- VPN
Zenduty
CommercialMacWindowsAndroidiPhoneiPadSoftware as a Service (SaaS)Zenduty is an incident management platform that provides cross-channel (Email, Phone/SMS, Slack) alerts to your team when critical incidents occur and help your team...
Features:
- Alerting
- Colored tags
- Custom roles
- Custom tasks
- Scheduling
- Slack integration
- Alarm
- Automated escalations
- Built-in routing
- Cloud Monitoring
- Contextual Suggestions
- Downtime detection
- Forecasting Report
- Incident management
- Microsoft Teams Integration
- Network Monitoring
- On-Call Scheduling
- Performance Monitoring
- Real-time analytics
- Security & Privacy
- Security focused
- Server Monitoring
- Uptime Monitoring
- Website monitoring
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ngDesk Reviews
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