ngDesk Alternatives
ngDesk
ngDesk will centralize, automate and simplify your customer support operations. By having your company’s tickets in one central location, your agents can easily track and manage all ticket activity. The automatic pager notifications, escalation and reminders ensure that all tickets are responded to and resolved quickly. The in application messaging, improves communication between your agents and your customers, decreasing resolution time and increasing customer satisfaction.
Best Commercial ngDesk Alternatives
In our list of best programs, we'll review some different alternatives to ngDesk. Let's see if your platform is supported by any of them.
JIRA
CommercialMacWebSelf-HostedTrusted by 11,000+ businesses, JIRA is the leading bug tracking, issue tracking and project management tool. JIRA combines issue tracking, agile project management...
Features:
- Multi-project management
- Bug reporting
- Project Organization
- Workflow
- Customizable
- Dependency Tracking
- Kanban boards
- Members Statistics
- SAAS Metrics
- Workflow Automation
JitBit Helpdesk
CommercialWindowsWebAndroidAndroid TabletiPadTicketing software for your customer service team. Tracks support requests, fully integrates with your mailbox.
Features:
- Text chat
- Customer support
- Knowledge base
xMatters
CommercialMacWindowsWebAndroidiPhoneiPadxMatters is an actionable IT alerting platform that relays data between systems while engaging the right people to resolve incidents faster. xMatters automates and...
Features:
- Flow Designer
- Integrations
- On-Call Scheduling
- Alarm
- Alerting
- Cloud based
- Conference Bridging
- Drag and drop codeless Integrations
- Easy integration with Existing LMS
- Monitor File Changes
- Flood control
- Incident management
- Integration
- One touch conferencing
- Visual Programming
- Visual tool chains
- VPN
OpsGenie
CommercialWebAndroidiPhoneBlackberryTake alerts from any IT management system and notify users via iPhone, Android, Blackberry push notifications, email, SMS and phone calls. Best Pagerduty alternative in...
Features:
- Slack integration
- Alarm
- Incident management
Zenduty
CommercialMacWindowsAndroidiPhoneiPadSoftware as a Service (SaaS)Zenduty is an incident management platform that provides cross-channel (Email, Phone/SMS, Slack) alerts to your team when critical incidents occur and help your team...
Features:
- Alerting
- Colored tags
- Custom roles
- Custom tasks
- Scheduling
- Slack integration
- Alarm
- Automated escalations
- Built-in routing
- Cloud Monitoring
- Contextual Suggestions
- Downtime detection
- Forecasting Report
- Incident management
- Microsoft Teams Integration
- Network Monitoring
- On-Call Scheduling
- Performance Monitoring
- Real-time analytics
- Security & Privacy
- Security focused
- Server Monitoring
- Uptime Monitoring
- Website monitoring
PagerDuty
CommercialWebFull-Stack Visibility and Actionable Insights for Better Software and Better Customer Experiences Visualize every dimension of the customer experience with contextual...
Features:
- Alerting
- Cloud based
- Email integration
- Incident management
- Multiple phone numbers in users account
- Security focused
- Slack integration
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