ngDesk Alternatives
ngDesk
ngDesk will centralize, automate and simplify your customer support operations. By having your company’s tickets in one central location, your agents can easily track and manage all ticket activity. The automatic pager notifications, escalation and reminders ensure that all tickets are responded to and resolved quickly. The in application messaging, improves communication between your agents and your customers, decreasing resolution time and increasing customer satisfaction.
Best ngDesk Alternatives for Mac
Looking for other ngDesk-like programs? We've rounded up our favorites ngDesk alternatives. Try any one of these fan favorites to see if they'll support your system and meet your specific needs.
JIRA
CommercialMacWebSelf-HostedTrusted by 11,000+ businesses, JIRA is the leading bug tracking, issue tracking and project management tool. JIRA combines issue tracking, agile project management...
Features:
- Multi-project management
- Bug reporting
- Project Organization
- Workflow
- Customizable
- Dependency Tracking
- Kanban boards
- Members Statistics
- SAAS Metrics
- Workflow Automation
xMatters
CommercialMacWindowsWebAndroidiPhoneiPadxMatters is an actionable IT alerting platform that relays data between systems while engaging the right people to resolve incidents faster. xMatters automates and...
Features:
- Flow Designer
- Integrations
- On-Call Scheduling
- Alarm
- Alerting
- Cloud based
- Conference Bridging
- Drag and drop codeless Integrations
- Easy integration with Existing LMS
- Monitor File Changes
- Flood control
- Incident management
- Integration
- One touch conferencing
- Visual Programming
- Visual tool chains
- VPN
Zenduty
CommercialMacWindowsAndroidiPhoneiPadSoftware as a Service (SaaS)Zenduty is an incident management platform that provides cross-channel (Email, Phone/SMS, Slack) alerts to your team when critical incidents occur and help your team...
Features:
- Alerting
- Colored tags
- Custom roles
- Custom tasks
- Scheduling
- Slack integration
- Alarm
- Automated escalations
- Built-in routing
- Cloud Monitoring
- Contextual Suggestions
- Downtime detection
- Forecasting Report
- Incident management
- Microsoft Teams Integration
- Network Monitoring
- On-Call Scheduling
- Performance Monitoring
- Real-time analytics
- Security & Privacy
- Security focused
- Server Monitoring
- Uptime Monitoring
- Website monitoring
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