Richmond ServiceDesk Alternatives
Richmond ServiceDesk
Deliver cost-effective IT support and Service Management using Richmond ServiceDesk: a feature rich, browser-based, full service desk solution incorporating the latest web technologies.
- Automate ticket logging via monitored email addresses and respond to users directly within the service desk.
- Allow users access to the Customer Service Portal, where they can log new incidents or RFCs, check the status of their existing incidents / RFCs, or help themselves with knowledge articles.
- Manage your Assets through the integrated CMDB: manage contract dates, import your domain users and computers from Active Directory, track equipment loans, and relationships to services.
- Track SLAs and report on performance statistics. Save your favourite reporting criteria and have the results delivered direct to your inbox as a PDF or XLS file on a scheduled basis.
Best Free Richmond ServiceDesk Alternatives
Looking for the best programs similar to Richmond ServiceDesk? We reviewed our top picks below. Let's see if there are any Richmond ServiceDesk alternatives that work on your platform.
Spiceworks Help Desk
FreeWindowsWebAndroidAndroid TabletJoin millions of IT professionals and download Spiceworks, a free network monitoring software with network management tools, help desk ticketing app, network mapper and...
Features:
- Forums
- Hardware Monitoring
- Helpdesk ticketing
- Inventory management
- IT Asset Management
- Knowledge base
- Mobile Device Management
- Network mapping
- Network Monitoring
iTop
FreeOpen SourceSelf-HostediTop stands for IT Operational Portal. iTop is an Open Source web application for the day to day operations of an IT environment. iTop was designed with the ITIL best...
Features:
- Helpdesk ticketing
- Incident management
- Knowledge base
- Task Management
Richmond ServiceDesk Reviews
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