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Richmond ServiceDesk Alternatives

Richmond ServiceDesk Alternatives

Richmond ServiceDesk

Deliver cost-effective IT support and Service Management using Richmond ServiceDesk: a feature rich, browser-based, full service desk solution incorporating the latest web technologies.

- Automate ticket logging via monitored email addresses and respond to users directly within the service desk.

- Allow users access to the Customer Service Portal, where they can log new incidents or RFCs, check the status of their existing incidents / RFCs, or help themselves with knowledge articles.

- Manage your Assets through the integrated CMDB: manage contract dates, import your domain users and computers from Active Directory, track equipment loans, and relationships to services.

- Track SLAs and report on performance statistics. Save your favourite reporting criteria and have the results delivered direct to your inbox as a PDF or XLS file on a scheduled basis.

Best Freemium Richmond ServiceDesk Alternatives

Looking for other Richmond ServiceDesk-like programs? We've rounded up our favorites Richmond ServiceDesk alternatives. Try any one of these fan favorites to see if they'll support your system and meet your specific needs.

Freshdesk

Freshdesk

FreemiumMacWindowsLinuxWebAndroidiPhoneChrome OSAndroid TabletiPadGoogle Apps

Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's...

Features:

  • Ad-free
  • Ads monitoring
  • Automatic customer engagement
  • Customer Feedback
  • Customer service
  • Customer support
  • Software as a Service
  • Team Collaboration

Richmond ServiceDesk Reviews

Add your reviews & share your experience when using Richmond ServiceDesk to the world. Your opinion will be useful to others who are looking for the best Richmond ServiceDesk alternatives.

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