Richmond ServiceDesk Alternatives
Richmond ServiceDesk
Deliver cost-effective IT support and Service Management using Richmond ServiceDesk: a feature rich, browser-based, full service desk solution incorporating the latest web technologies.
- Automate ticket logging via monitored email addresses and respond to users directly within the service desk.
- Allow users access to the Customer Service Portal, where they can log new incidents or RFCs, check the status of their existing incidents / RFCs, or help themselves with knowledge articles.
- Manage your Assets through the integrated CMDB: manage contract dates, import your domain users and computers from Active Directory, track equipment loans, and relationships to services.
- Track SLAs and report on performance statistics. Save your favourite reporting criteria and have the results delivered direct to your inbox as a PDF or XLS file on a scheduled basis.
Best Richmond ServiceDesk Alternatives for Iphone
Need an alternative to Richmond ServiceDesk? Read on. We've looked at the best Richmond ServiceDesk alternatives available for Windows, Mac and Android.
Freshdesk
FreemiumMacWindowsLinuxWebAndroidiPhoneChrome OSAndroid TabletiPadGoogle AppsFreshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's...
Features:
- Ad-free
- Ads monitoring
- Automatic customer engagement
- Customer Feedback
- Customer service
- Customer support
- Software as a Service
- Team Collaboration
InvGate Service Desk
CommercialMacWindowsLinuxWebAndroidiPhoneAndroid TabletiPadInvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. Code-free config for Incident, Problem, Change, Asset & Knowledge...
Zendesk
CommercialWebAndroidiPhoneBlackberryiPadOffers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries. Zendesk is a web-based help desk software...
Features:
- Customer support
- Forums
- Knowledge base
- Software as a Service
Kayako
CommercialMacWindowsLinuxWebAndroidiPhoneBlackberryAndroid TabletWindows PhoneiPadKayako is effortless customer service software that helps teams be more productive and build customer loyalty. Offer support via email, live chat, Facebook, Twitter...
Features:
- CRM
- Customer service
- Knowledge base
- Live Chat
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