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Richmond ServiceDesk Alternatives

Richmond ServiceDesk Alternatives

Richmond ServiceDesk

Deliver cost-effective IT support and Service Management using Richmond ServiceDesk: a feature rich, browser-based, full service desk solution incorporating the latest web technologies.

- Automate ticket logging via monitored email addresses and respond to users directly within the service desk.

- Allow users access to the Customer Service Portal, where they can log new incidents or RFCs, check the status of their existing incidents / RFCs, or help themselves with knowledge articles.

- Manage your Assets through the integrated CMDB: manage contract dates, import your domain users and computers from Active Directory, track equipment loans, and relationships to services.

- Track SLAs and report on performance statistics. Save your favourite reporting criteria and have the results delivered direct to your inbox as a PDF or XLS file on a scheduled basis.

Best Richmond ServiceDesk Alternatives for Android Tablet

Looking for a program that is like Richmond ServiceDesk? We have our top picks here. If you need another program that has some of the features of Richmond ServiceDesk on your device, read what we recommend in this post.

Freshdesk

Freshdesk

FreemiumMacWindowsLinuxWebAndroidiPhoneChrome OSAndroid TabletiPadGoogle Apps

Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's...

Features:

  • Ad-free
  • Ads monitoring
  • Automatic customer engagement
  • Customer Feedback
  • Customer service
  • Customer support
  • Software as a Service
  • Team Collaboration
Spiceworks Help Desk

Spiceworks Help Desk

FreeWindowsWebAndroidAndroid Tablet

Join millions of IT professionals and download Spiceworks, a free network monitoring software with network management tools, help desk ticketing app, network mapper and...

Features:

  • Forums
  • Hardware Monitoring
  • Helpdesk ticketing
  • Inventory management
  • IT Asset Management
  • Knowledge base
  • Mobile Device Management
  • Network mapping
  • Network Monitoring
InvGate Service Desk

InvGate Service Desk

CommercialMacWindowsLinuxWebAndroidiPhoneAndroid TabletiPad

InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. Code-free config for Incident, Problem, Change, Asset & Knowledge...

JitBit Helpdesk

JitBit Helpdesk

CommercialWindowsWebAndroidAndroid TabletiPad

Ticketing software for your customer service team. Tracks support requests, fully integrates with your mailbox.

Features:

  • Text chat
  • Customer support
  • Knowledge base
Kayako

Kayako

CommercialMacWindowsLinuxWebAndroidiPhoneBlackberryAndroid TabletWindows PhoneiPad

Kayako is effortless customer service software that helps teams be more productive and build customer loyalty. Offer support via email, live chat, Facebook, Twitter...

Features:

  • CRM
  • Customer service
  • Knowledge base
  • Live Chat

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